FAQ

An eSIM is a digital SIM. Your phone or tablet must support eSIM and be carrier-unlocked. Check the exact model before purchase.

After successful payment and fulfillment, the eSIM appears in your SIMORA account. Delivery information is also sent to the verified email address used for the order.

Install it while you still have stable internet, preferably before departure. Do not delete the eSIM after installation unless support instructs you to do so.

Activation rules depend on the selected package and provider. The validity may begin on installation or on the first connection to a supported network; check the package details before purchase.

Enable the SIMORA eSIM line, select it for mobile data and enable data roaming for that line. Keep your primary SIM disabled for mobile data if you want to avoid roaming charges.

Check that the eSIM is enabled, selected for mobile data and data roaming is on. Restart the device or toggle airplane mode, then use the network or APN details shown in your order.

Only packages marked “Top-up available” can be topped up. Use the active eSIM in your account and select an available top-up; a new QR code is normally not required.

Checkout shows the payment methods currently enabled. A valid promo code or available bonus balance can be applied before payment when the order qualifies.

Submit a request from the order before activation or use. Eligibility depends on the package state, provider status and the Refund Policy; activated or consumed service may be non-refundable.

Your account contains order history, payment and fulfillment status, eSIM installation details and available management actions.

Email verification protects delivery and account access. SIMORA also provides password controls, security-session history and optional two-factor authentication.

Create a support request in your account and include the order or eSIM number, or write to admin@simora.me.